Date: September 14, 2017 at 9:23:28 PM EDT
Subject: Homeowner and property manager info on storm clean up.
We hope that you and your family fared well during Hurricane Irma.
Our first priority after the storm was to ensure that our team members were safe and any urgent needs met. All team members that are able have been asked to come and begin clean up. We are also expecting team members from other Mainscape facilities to assist.
As long as it is safe, we will start moving fallen debris from entrances, streets and driveways to ensure you are able to leave your home. After that, we will begin to pick up debris within the community. With the rain and possible flooding that comes with storms of this magnitude, please understand that Mainscape will not perform services that would be detrimental to your landscape or that put our team members at risk.
We will do our best to accommodate everyone in the respective order of our normal rotation and hope to be back on our regular service schedule as soon as possible, weather permitting.
Please note that general maintenance services and resident CSR’s will be suspended until property is cleaned up and we are able to perform maintenance.
Further communication regarding updates on clean up and regular maintenance will follow. We thank you in advance for your patience during this time.
Mark Grover, Bonita Branch Manager Mainscape, Inc.